What methods of payment do you accept?
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards and any currency.
Do you accept orders placed outside of the United States?
We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. they are their own entity and reserve the right to charge as they see fit.
Can i ship the products to an address that does not match my billing address?
Yes, definitely! during the checkout process you are able to enter any shipping address and specify a different billing address.
How much does shipping cost?
We offer FREE shipping for orders > 50 dollars. Please note, duties and other international shipping charges are non-refundable.
What if i need to modify my order?
If you would like to add item to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.
How do i cancel my order? "Orders cannot be canceled 60 min after they are placed"
Do you provide tracking information?
Yes, we will send you a tracking number via email once your order ships. If you haven't received the tracking info within 5 days, then please contact us.
I ordered multiple items but only received one. Where is the rest of my order?
We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. don't worry you will get the items that you ordered.
What if i didn't receive my order after 7-10 days from the moment of getting shipment notification?
No worries- slight delays in shipment may occur due to instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you're experience problems with tracking your order, please contact us at email@example.com. We would be glad to help you at any time.
What is your return and refund policy?
Return the new, unopened items to us within 14 days of delivery.
Any product you return must be in the same condition you receive it and in the original packaging. Please keep the receipt.
Please be considerate when placing your order to choose the correct size, color, etc... of your product to avoid any returns for exchanges.
You have 14 days from the date you receive your order to initiate and return your item for a refund or store credit. Any return not made within this window will be rejected.
We provide a refund to your original payment method for all full priced items.
Items must be in their unused condition, brand new, original packaging to be eligible for a refund.
All shipping charges and governmental taxes are non-refundable.